FAQ & Accessibility
Answers to the questions we hear most. Can't find yours? Get in touch with our concierge.
Booking
Do I need an account to book?
No. You can book as a guest; a link to your booking is sent to your email. With an account your details are filled in for you and all your bookings are kept under My bookings.
Do prices on this site include tax?
Yes. The total in the booking summary includes tax and service, with no extra fees at payment.
Payment
How long do I have to pay?
The payment deadline is shown on your booking page after you book. We hold the room until then; after that the booking expires automatically.
Which payment methods can I use?
Online payments are processed securely by Midtrans. The available methods are shown on the payment page.
During Your Stay
What are the check-in and check-out times?
Check-in is from 2 pm and check-out is by 12 noon. Late check-out until 2 pm can be requested, subject to availability.
Is breakfast included?
It depends on the rate. The number of breakfasts per night is listed with each rate on the room page.
Can I book an airport or station transfer?
We can help. Message us on WhatsApp at least 2 hours ahead to arrange a station or airport transfer; we will confirm the fare when you book.
Accessibility
Is the hotel wheelchair accessible?
Tell us what you need in the special requests field or message us on WhatsApp, so we can prepare the most suitable room and access.
Does this site work with screen readers?
Yes. The site is built to work with a keyboard and screen readers. If something gets in your way, let us know through the Contact page.
Last updated 2 October 2026