Cancellation Policy
Each rate has its own cancellation policy. The policy for your booking is shown when you book and does not change afterwards.
Deadlines are counted in days before the check-in date, in Bandung time (WIB). To cancel, message us on WhatsApp or email with your booking code.
Flexible
| When you cancel | Charge |
|---|---|
| 3 days or more before check-in | Free of charge |
| Less than 3 days before check-in | First night charged |
| No-show | First night charged |
Applies to: Superior Single Room · Room only, Suite Aksara · Room only, Royal Suite · Room only, Executive Room · Room only, Junior Suite · Room only, Deluxe Single Room · Room only, Suite Aksara · Breakfast included, Superior Single Room · Breakfast included, Deluxe Single Room · Breakfast included, Junior Suite · Breakfast included, Executive Room · Breakfast included, Royal Suite · Breakfast included
Non-refundable
| When you cancel | Charge |
|---|---|
| Any time | 100% of the booking total |
| No-show | 100% of the booking total |
Applies to: Executive Room · Room only, saver, Deluxe Single Room · Room only, saver, Suite Aksara · Room only, saver, Junior Suite · Room only, saver, Royal Suite · Room only, saver, Superior Single Room · Room only, saver
Last updated 2 October 2026